Talk to our team in Kenya
This page lists every way you can reach support in Kenya. Use e-mail, live chat, phone, WhatsApp, Telegram, and our official social pages. We support English and Kiswahili, and you will usually get a chat reply in under 2 minutes and an e-mail response in 3 to 6 hours. You can also find the WinWin contact number and email address here.
Contact options and when to use them
You might reach out for partnerships, media, marketing, affiliates, corporate, legal, or investor questions. For quick help, use our WinWin email address or the WinWin number.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site) | Tap the chat icon on any page. Available 24/7. | Account login, verification, deposits, withdrawals, game issues, quick checks. Fastest replies. |
| Phone support | Call +254 709 123 456. Available 24/7. Standard network rates apply. | Urgent account or payment issues, M-Pesa problems, lockouts, card errors. |
| Email support | [email protected] for general help. [email protected] for documents. | Detailed cases, attachments, dispute reviews, refunds, compliance. Typical reply in 3 to 6 hours. |
| Message +254 700 123 456 on WhatsApp. 24/7. | Quick status checks, short questions, brief updates. Do not share full card data. | |
| Telegram | t.me/WinWinKE_Support | Quick chat if you prefer the app, service updates, outage notices. |
| facebook.com/WinWinKE. Send a message or follow the page. | General questions, service notices, DM for basic help. Do not post personal data. | |
| X (Twitter) | x.com/WinWinKE. Send a DM. | Report a problem, ask a public question, get updates. |
| instagram.com/WinWinKE | Follow for service updates. DM for guidance to the right channel. | |
| Business and media | [email protected] for partnerships. [email protected] for press. | Partnerships, marketing, media requests, affiliates, corporate or investor detail. |
| Complaints and escalations | [email protected] | Formal complaints or unresolved cases. A senior agent reviews within 24 hours. |
| Safety and privacy | [email protected] for limits and self exclusion. [email protected] for data. | Account limits, self exclusion, privacy requests, account closure. |
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