Your safety when playing online

Gambling always carries the risk of financial loss. Plan your play and keep betting within a budget you can afford.

WinWin provides tools that help you play responsibly and keep control of your time and money.

• Decide a weekly or monthly spend limit before you start.
• Set deposit, loss, and session limits in your account settings.
• Turn on reality checks and session timers so you can track time.
• Avoid chasing losses; stop when you reach your limit.
• Keep gambling funds separate from essentials like rent, food, and school fees.
• Review your account history to learn from your playing patterns.
• Take regular breaks to protect your focus and mood.
• Do not gamble if you are under 18. Gambling by minors is illegal in Kenya.

Problems can build slowly. Watch for signs that gambling is harming your finances, relationships, or health.

Gambling addiction is a serious condition and needs attention.

• Spending more than you planned or using money meant for bills.
• Chasing losses after a bad session.
• Hiding betting from family or friends.
• Feeling irritable, anxious, or restless when not playing.
• Borrowing, selling items, or taking loans to gamble.
• Missing work, school, or duties due to gambling.
• Repeated failed attempts to stop or cut down.
• Increasing stakes to get the same excitement.
• Gambling to escape stress, low mood, or problems.
• Lying about wins and losses.

Taking early steps can lower harm and restore control. WinWin can support you to set limits and apply blocks that fit your situation.

• Create a strict budget you can afford to lose and stick to it.
• Set daily, weekly, and monthly deposit or net loss limits in your account.
• Enable reality checks and session reminders to manage time.
• Schedule breaks and set a daily cut-off time for playing.
• Use a time-out to pause your account for 24 hours or longer.
• Apply self-exclusion to block access for 6 months or more if needed.
• Adjust marketing preferences to reduce triggers and notifications.
• Use payment controls: set M-Pesa or bank limits for betting and remove saved cards.
• Install blocking software or DNS filters to restrict gambling sites and apps.
• Share your plan with a trusted person and ask for support.

You are not alone. Independent support and counselling can help you reduce harm and plan next steps.

• NACADA Kenya – information and referrals on addiction: https://nacada.go.ke
• Betting Control and Licensing Board (BCLB) – regulatory info and complaints: https://www.bclb.go.ke
• Kenya Red Cross – psychosocial support services: https://redcross.or.ke
• Africa Mental Health Foundation – mental health resources: http://www.africamentalhealthfoundation.org
• Gambling Therapy – free global online support: https://www.gamblingtherapy.org
• Gamblers Anonymous – online peer support meetings: https://www.gamblersanonymous.org

If you are worried about your gambling, you can contact our support team for guidance and help. WinWin can assist you to set limits, apply a time-out, or close your account responsibly.

• Live Chat in the Help Centre (24/7).
• Email via the Help Centre web form.
• Phone support for Kenya, number listed in the Help Centre.
• WhatsApp support link in the app.
• In-app secure messages.
• Request a callback from an agent in the Help Centre.