WinWin Kenya: Rules at a Glance

By creating an account and using the services, you enter a binding agreement based on these terms and any policy referenced here. Read them carefully before registration or any bet.

• Acceptance of terms
  • Access or registration confirms you have read and accepted these terms, the Privacy Policy, the Responsible Gambling Policy, and any bonus rules.
  • The latest published version applies to ongoing and future use of the platform.
• Eligibility and user requirements
  • You must be at least 18 years old and located in Kenya where betting is allowed by law.
  • One account per person. Duplicate profiles or shared accounts are not permitted.
  • Accurate personal data is mandatory. You agree to keep details up to date and to complete identity checks on request.
• Updates to terms
  • WinWin may amend these terms to reflect regulatory updates, product changes, or risk controls.
  • Material changes will be posted on this page. Continued use after publication indicates acceptance.
• Proper use of the platform
  • No use of bots, scripts, scraping tools, or any method that interferes with normal operation.
  • No arbitrage, collusion, matched betting abuse, or fraud.
  • No attempts to bypass location controls, KYC, or security checks.
  • You are responsible for maintaining the confidentiality of login credentials and for actions taken through your account.
• Intellectual property and content protection
  • All site content, odds displays, logos, and software are protected by intellectual property laws. No reproduction or redistribution without written consent.
• Liability and disclaimers
  • Services are provided on an “as available” basis. Interruptions, data delays, or errors may occur despite security and monitoring.
  • To the extent allowed by Kenyan law, liability is limited for indirect or consequential loss, loss of profits, or data loss.
  • Nothing limits liability for fraud, gross negligence, or any liability that cannot be limited under Kenyan law.
• Governing law and disputes
  • These terms are governed by the laws of Kenya.
  • Disputes should be raised via the in-platform help centre. If unresolved, you may escalate to the Betting Control and Licensing Board subject to its procedures.

• Who may place a bet
  • Only verified users aged 18+ located in Kenya may place bets on an event.
  • Your account must be in your legal name. The currency for bets is Kenya Shilling (KES).
• Bet acceptance and betslip
  • A bet is accepted once a confirmation ID appears on screen or in the bet history. Pending status means no acceptance.
  • Odds can change. The platform may offer an updated price before acceptance when market moves occur.
  • Obvious pricing or results errors may lead to correction or voiding as set out below.
• Minimum and maximum stakes
  • Minimum and maximum stakes or payouts appear on the betslip or market rules and may vary by sport, league, market, or account status.
  • Risk controls may set personal limits for responsible gambling or integrity reasons.
• Settlement and calculation
  • Settlement is based on official results from the governing body of the event or reputable data sources.
  • Decimal odds are used for calculation. Returns equal stake multiplied by odds. For winning singles, total payout includes initial stake unless specified otherwise.
  • Dead-heat rules apply where outcomes tie for a place. Postponements or venue changes may lead to voids if market rules require.
• Restrictions and suspensions
  • Bets may be suspended at kick-off or during live play. Markets can be closed due to integrity alerts or technical risk.
  • Collusive or suspicious bets may be cancelled, and accounts reviewed.
• Voids, cancellations, and palpable error
  • If an event is cancelled or not completed in line with market rules, affected bets may be voided and stakes returned.
  • Where an evident error in odds, market, or settlement is identified, the platform may correct settlement or void the bet.
  • Cash Out is offered on selected markets only and is not guaranteed. Technical unavailability or pricing changes can disable the feature.
• Bonuses and free bets
  • Bonus funds, free bets, or tokens are subject to specific rules, including expiry, market exclusions, and wagering requirements.
  • Abuse of bonuses or attempts to gain unfair advantage can result in removal of bonuses and account measures.

• Funding your account
  • Accepted options may include M-Pesa, Airtel Money, T-Kash, bank cards, and bank transfer. Available methods are shown in the cashier.
  • Deposits are credited in KES. Provider limits, network delays, and maintenance windows can affect processing.
  • The platform does not charge deposit fees. Your payment provider may apply its own charges.
• Withdrawals
  • Withdrawals are sent to the same method used for deposit where possible and subject to KYC checks.
  • Typical timeframes: instant to a few hours for mobile money, up to three banking days for bank transfers or cards. Public holidays can extend timelines.
  • Minimum and maximum limits appear in the cashier and may vary by method and account status.
• Verification and security
  • You agree to complete KYC, including ID, selfie, address, and source of funds where required by AML laws.
  • The company may request additional documents before approving a withdrawal.
• Transaction restrictions and taxes
  • Transactions may be declined or reversed due to AML screening, chargeback risk, or regulatory rules.
  • Statutory taxes or levies on stakes or winnings required in Kenya may be deducted at source. The betslip or settlement page will display any such deductions where applicable.
• Cancellations and errors
  • If a deposit is credited but later reversed by the provider, the platform may place your account on hold and void unsettled bets funded by the reversed amount.
  • Mistaken credits can be reclaimed, and related bets voided if they relied on the error.

• Our approach
  • Betting should remain entertaining. You are encouraged to set personal limits and read guidance before you place bets.
• Player protection tools
  • Deposit, loss, stake, and session limits configurable by day, week, or month.
  • Time-outs and self-exclusion for defined periods. During exclusion, account access and marketing are blocked.
  • Reality checks and bet history to track activity.
  • Age verification to protect minors. Any attempt to use a child’s details is prohibited.
• Self-assessment
  • A short questionnaire helps evaluate your betting habits. Consider lowering limits if signs of harm appear.
• Independent support
  • Gambling Therapy: online support and self-help resources.
  • You may also contact local counselling services and raise complaints to the Betting Control and Licensing Board if needed.
• Third-party requests
  • Family members who hold concern about harm may contact support to request guidance. Formal exclusion requires the account holder’s confirmation unless a legal order applies.

• Legal framework
  • Operations in Kenya follow the Proceeds of Crime and Anti-Money Laundering Act and related regulations on counter-terrorist financing.
• Know Your Customer
  • Before withdrawals or where risk indicators arise, you may be asked for national ID or passport, selfie verification, recent utility bill or bank statement, and proof of income or source of funds.
  • Politically Exposed Persons and sanctions screening form part of onboarding and ongoing checks.
• Monitoring and investigations
  • Automated and manual reviews detect irregular transaction patterns, rapid deposits and withdrawals, third-party payments, or coordinated betting.
  • Suspicious activity may be reported to the Financial Reporting Centre as required by law.
• Consequences of breaches
  • Account restrictions, temporary holds, or permanent closure.
  • Freezing or forfeiture of funds subject to legal orders.
  • Cancellation of unsettled bets funded by prohibited transactions.

• What data is collected
  • Identification data such as name, date of birth, ID or passport details, and photos for verification.
  • Contact data such as mobile number, email, and address.
  • Account and betting data such as login logs, device data, deposits, withdrawals, bets, odds selections, and bonus activity.
  • Technical data such as cookies, IP address, and approximate location to satisfy legal and integrity controls.
• How data is used
  • To deliver services, process bets and payments, verify identity, prevent fraud, calculate bonuses, and resolve disputes.
  • To meet legal obligations under gambling, AML, tax, and consumer laws in Kenya.
  • For customer support, service improvement, and security monitoring.
• Sharing and transfers
  • Data may be shared with payment providers, identity verification vendors, integrity bodies, regulators, or law enforcement when lawful.
  • Cross-border transfers use appropriate safeguards such as contractual protections or equivalent measures.
• Retention
  • Records are retained for periods required by Kenyan law and then securely deleted or anonymised.
• Your rights
  • Right to access, correction, deletion where permitted, restriction, and objection to certain processing.
  • Right to withdraw consent for optional marketing at any time.
  • Contact support to exercise these rights or to raise a concern under the Data Protection Act, 2019.
• Cookies
  • Cookies help maintain session security, remember preferences, and improve performance. You can adjust browser settings, which may affect site features.

• Technical safeguards
  • Transport-layer encryption for data in transit and strong cryptography for sensitive records at rest.
  • Tiered access controls, firewalls, and routine security testing aligned to industry standards.
• Account protection
  • Optional two-factor authentication via SMS or authenticator app.
  • Strong password policy, session timeouts, and device notifications on new logins or changes to security settings.
• Monitoring and incident response
  • Continuous activity monitoring aids in rapid detection of suspicious events.
  • A formal incident process seeks to contain, assess impact, notify affected users where legally required, and prevent recurrence.
• Your responsibilities
  • Keep credentials private, enable two-factor authentication, secure your device, and log out after each session.
  • Report any suspected unauthorised access immediately. The company may place a hold on the account to prevent misuse.