Step 1
Start: Click Verify Account below
- Tap the button on this page to begin the process on the official site.
WinWin Account Verification: What to Expect
WinWin verification confirms your identity, age, and mobile number so you can use the full site. Reviews usually complete within a few minutes to a few hours, and may take up to 24 hours during busy periods. You can play games and place bets before approval, but withdrawals stay pending; all files are encrypted and your personal data stays protected.
How to Complete Verification Step by Step
Verification is an essential step to access withdrawals, higher limits, and full account features. Here is a quick guide to finish your WinWin account verification.
Step 2
Sign in to your account
- Enter your mobile number or email and password. Use the app or your browser on mobile.
Step 3
Open Profile > Verification
- Go to the Verification tab and review the checklist shown on the screen.
Step 4
Upload your documents
- Take clear photos of your ID and a selfie. Add proof of address or payment details if asked.
Step 5
Submit and confirm
- Send the files, then keep your phone on. You will get an SMS or email when the review is done.
What You Need for a Successful Check
To pass verification quickly, ensure your details match your documents. On WinWin, these basics apply to all players in Kenya.
- You must be 18 years or older.
- Your full name and date of birth must match your ID.
- Use your own active mobile number that you control.
- Payment method must be in your name (for example, your M-Pesa line).
- Upload colour photos that are clear, unedited, and fully visible.
- Provide a recent proof of address if requested (issued in the last 3 months).
Documents Needed to Verify Your Account
You will be asked for valid identification and may be prompted for address or payment confirmation. The documents required for WinWin account verification can include the following.
- Kenyan National ID
- Must show your full names, ID number, date of birth, photo, and expiry date if available.
- Passport
- Must show your full names, passport number, nationality, date of birth, photo, and expiry date.
- Kenyan Driving Licence
- Must show your names, licence number, issue and expiry dates, and photo.
- Selfie Photo
- A clear selfie of your face, taken live, matching the photo on your ID.
- Proof of Address
- Utility bill, bank statement, or tenancy agreement showing your full name, address, and an issue date within the last 3 months.
- Payment Method Proof (if needed)
- M-Pesa statement or screenshot showing your name and mobile number used on the account.
Why Verifying Your Account Matters
Verification protects your account and enables full use of the platform. It also helps keep payments smooth and compliant on WinWin.
- Withdrawals: Enable cash-outs to your M-Pesa or other supported methods.
- Security: Prevent fraud and keep your balance safe if your device is lost.
- Age check: Confirm that betting is for adults only (18+).
- Faster help: Get quicker support resolution and account recovery options.
- Bonuses: Meet requirements to withdraw bonus winnings once wagering is complete.
- Trusted payments: Satisfy checks required by payment partners.
FAQ
Which file formats and sizes can you upload?
JPG, PNG, or PDF are accepted. Keep each file clear and under 10 MB.
Can you complete verification on the mobile app?
Yes. Sign in, go to Profile, open Verification, and use your camera to capture documents and a selfie.
What if your proof of address is not in your name?
Use a bank statement in your name or a tenancy document. If you still cannot provide one, contact support for alternatives.
Do you need to re-verify after changing your phone or name?
A re-check may be required when you update key details or add a new payment method.
How do you contact support about verification?
Use Live Chat or the Help Centre on the site. Include your username and registered mobile number so WinWin Support can assist faster.
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