Step 1
Step 1: Sign in on the site or app
Open the WinWin website or app and log in to your account.
Fast cashouts in Kenya: methods, time, and limits
Choose from 9 payout options, including bKash, Rocket, Nagad, and Bank transfer. The minimum withdrawal is KSh 200 and the maximum per request is KSh 300,000. You can also use uPay, OK Wallet, Tap, Surecash, or USDT for your gaming account. Get 150% extra money on your first deposit, for slots only. Enjoy quick transfers backed by strict verification for safety.
150% extra money on your first deposit
For slots only.
Available payout options and times in Kenya
You can withdraw funds to popular wallets, bank, or crypto. No commission is charged on withdrawals. Minimum is KSh 200. Maximum per request is KSh 300,000. Typical WinWin withdrawal time ranges from minutes to 1–2 business days, based on method and checks.
| Payment Method | Min Withdrawal | Max Withdrawal | Withdrawal Time | Fees |
|---|---|---|---|---|
| bKash | KSh 200 | KSh 150,000 | 5–30 minutes | No fee |
| Rocket | KSh 200 | KSh 150,000 | 5–30 minutes | No fee |
| Nagad | KSh 200 | KSh 150,000 | 5–30 minutes | No fee |
| uPay | KSh 200 | KSh 150,000 | 10–45 minutes | No fee |
| OK Wallet | KSh 200 | KSh 150,000 | 10–45 minutes | No fee |
| Tap | KSh 200 | KSh 150,000 | 10–60 minutes | No fee |
| Surecash | KSh 200 | KSh 150,000 | 10–60 minutes | No fee |
| Bank Transfer | KSh 1,000 | KSh 300,000 | 6–24 hours (business days) | No fee |
| USDT (TRC20) | KSh 1,000 eq. | KSh 500,000 eq. | 5–60 minutes | No fee* |
No fee charged by WinWin. Network fees may apply for crypto.
How to request and track your payout
You can withdraw money once the account is verified and the balance is available. Make sure the payment method is in your name and active.
Step 2
Step 2: Go to Withdraw
Open the Cashier and select Withdraw. Check your available balance and any pending bonuses.
Step 3
Step 3: Choose method and enter amount
Pick a payment method, enter the withdrawal amount in KSh, and confirm recipient details.
Step 4
Step 4: Complete verification if asked
Upload requested documents or enter the one-time code. This keeps financial transactions secure.
Step 5
Step 5: Submit and monitor status
Submit the withdrawal request. Track progress in Transaction History and wait for the stated processing time.
Rules to follow for a smooth payout
Here are the core rules and conditions for Kenya payouts. These protect your money and speed up the process.
- Account verification (KYC): Provide a valid national ID or passport, a selfie, and proof of address when asked. Extra checks may apply for large amounts.
- Name match requirement: The payment method must be in the same legal name as the account. Third-party transfers are not allowed.
- WinWin minimum withdrawal and limits: The minimum is KSh 200. Daily and per-transaction limits apply by method.
- Bonus wagering for slots offer: The 150% welcome bonus is for slots only. Meet wagering and any game restrictions before making a withdrawal request.
- Currency and conversions: Payouts are processed in KSh. USDT and other currency options are converted at the current rate where applicable.
Fix common payout issues fast
If a withdrawal is delayed or fails, check these points and apply the quick fix.
- Pending KYC check: Verification documents may be needed. Upload them in Profile to resume processing.
- Incorrect wallet or bank details: Edit the number or account info and resubmit. Small typos can block the transfer.
- Unmet bonus requirements: Check bonus wagering status. Complete the remaining playthrough, then request again.
- Exceeded limits: The amount may exceed method or daily limits. Reduce the amount or split into smaller requests.
- Provider downtime: Wallet or bank maintenance can pause transfers. Try again after maintenance or switch to another method.
- Bank business hours: Bank transfers move on working days. Allow extra time on weekends and holidays.
- Multiple pending withdrawals: Too many queued requests can slow processing. Cancel unneeded ones and keep one active.
Get help from support when you need it
Dedicated help is available if a withdrawal needs attention. Share your transaction ID and any screenshots for faster resolution.
- Live Chat: https://winwin.ke/live-chat
- Email Support: [email protected]
- WhatsApp: https://wa.me/254700000000
- Help Centre: https://winwin.ke/help
- X (Twitter): https://x.com/winwin_ke
FAQ
What is the usual WinWin withdrawal time?
Wallets and USDT take 5–60 minutes after approval. Bank transfers can take 6–24 business hours.
Can I withdraw to a different person’s wallet?
No. The name on the payment method must match the account name.
How do I cancel a pending payout?
Go to Transaction History, open the pending request, and select Cancel if it has not reached processing.
What documents are needed for verification?
National ID or passport, a selfie, and proof of address. More may be requested for higher limits.
Are there any fees on withdrawals?
No fee is charged by WinWin. Network or bank charges from providers may apply.
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