Get help fast, any time in Bangladesh
Need help now? WinWin customer support assists 24/7 by live chat, email, Telegram, Facebook Messenger. Get help in English. Typical replies are under 2 minutes on chat, and 2 to 6 hours on email.
Support gives guidance, answers questions, and resolves problems for accounts, payments, and games. Never share your password or any one-time code.
Live chat that solves most issues fast
Live chat is the quickest way to talk to an agent. It suits moments when you want a fast fix or step-by-step help.
Live chat gives you WinWin live support in the app or on the website.
- How to start chat: on the website, tap the chat bubble at the bottom right. In the app, go to Menu > Help > Live Chat. If locked out, use the Help page and choose Chat as guest.
- Best for: login troubles, password reset, KYC checks, M-Pesa or Airtel Money deposits and withdrawals, bet placement, bonuses, and quick how-to steps.
- Hours and languages: 24/7 in English.
- Reply times: usually 1 to 3 minutes. Peak times may vary.
- Tips for faster help: include your username and registered phone or email. Start with a short summary, then add details. Attach screenshots or error codes. Keep the chat window open. One issue per chat for quicker handling.
Email support for detailed cases
Email is best for detailed requests and when you need a record. It also helps when you need to attach documents.
Email reaches WinWin customer service for cases that need review.
- How to email: send from your registered address. Use a clear subject like KYC – ID Submission, Payment – bKash Ref ABC123, or Account – Login Issue. In the message, include username, registered phone, brief summary, steps tried, and any attachments.
- Support email contacts:
- General support: [email protected]
- Reply times: typically 2 to 12 hours. Complex reviews may take up to 24 hours.
- Tips: use one email per issue. Add clear screenshots or PDFs. Include transaction codes, bet IDs, and timestamps. Keep the subject line short and specific. Avoid sending multiple follow-ups before the first reply.
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Social and messaging help for quick questions
Messaging apps are handy for quick updates and light queries. The WinWin support team can guide you, share service notices, and point you to the right channel.